RMA & Returns
All UNOPENED Hardware Returns:
Unopened hardware may be returned up to 30 days from the date of invoice, anything afterwards - NO returns, NO exceptions.
A Dealer Credit Memo will be issued once the product has been returned and verified as unopened/unused. Any shipping and payment processing fees will be deducted from the total of the credit memo before it is issued to the reseller.
OPENED Blackmagic Design Hardware:
Opened products may be returned up to 5 days from the date of invoice for credit only.
Products that are opened and are not defective must be returned within 5 days to receive a dealer credit. The credit will be less a 10% restocking fee, payment processing fees (credit card), and shipping charges.
After 5 days from invoice date: NO returns.
OPENED Hardware Other Than Blackmagic Design:
No refund or credit will be given for opened product of any kind.
All other manufacturer products must be handled by the manufacturer DIRECTLY.
We will be happy to assist resellers with the manufacturer's contact information.
Once an RMA request is approved the Reseller will be issued a Return Material Authorization (RMA) number with shipping instructions. 1SourceVideo must receive ALL RMA Products within TEN (10) days from the date the RMA number is issued. Do not ship any product without an Authorized RMA number clearly marked on the box. Any unauthorized returns will be refused or shipped back at the expense of the dealer.