RMA & Returns

RMA - Return for Dealer Credit RMA - Defective Product
General Return Policies
  • RMA Returns are handled within our Account Portal.
    Please follow the below link to the Contact forms page and use the RMA - Return for Dealer Credit topic.

  • General
    Return Policies

    All UNOPENED Hardware Returns:
    Unopened hardware may be returned up to 30 days from the date of invoice.
    Unopened hardware returned 30-60 days post invoice date will incur a 10% restocking fee, 60 days and beyond – NO returns, NO exceptions.
    A Dealer Credit Memo will be issued once the product has been returned and verified as unopened/unused. Any shipping and payment processing fees will be deducted from the total of the credit memo before it is issued to the reseller.

    OPENED Blackmagic Design Hardware:
    Opened products may be returned up to 5 days from the date of invoice for credit only.
    Products that are opened and are not defective must be returned within 5 days to receive a dealer credit. The credit will be less a 10% restocking fee, payment processing fees (credit card), and shipping charges.
    After 5 days from invoice date: NO returns.

    OPENED Hardware Other Than Blackmagic Design:
    No refund or credit will be given for opened product of any kind.
    All other manufacturer products must be handled by the manufacturer DIRECTLY.
    We will be happy to assist resellers with the manufacturer's contact information.

    Once an RMA request is approved the Reseller will be issued a Return Material Authorization (RMA) number with shipping instructions. 1SourceVideo must receive ALL RMA Products within TEN (10) days from the date the RMA number is issued. Do not ship any product without an Authorized RMA number clearly marked on the box. Any unauthorized returns will be refused or shipped back at the expense of the dealer.

    Software
    & Promotional
    Return Policies

    Software Returns:
    No returns or credit will be given for any software product of any kind.

    Memory Returns:
    1SourceVideo to handle the DOA's and normal returns, products arrive in sealed cases. Only returns on unsealed merchandise accepted within 30 days of invoice. DOA must receive an RMA from the manufacturer before 1SV will approve the request form.

    Special Order Items & End of Life Items:
    No RMA's, No Returns, No Exceptions.

    Black Friday / Cyber Monday and Holiday Bundles:
    Black Friday / Cyber Monday bundles are not eligible to be sold separately (as individual components) and cannot be returned individually or if any component is opened or activated. An RMA may be requested.

    0-30 days from invoice date:
    A Dealer Credit Memo will be issued once the product has been returned and verified as unopened/unused/ not activated*. Any shipping and payment processing fees will be deducted from the total of the credit memo before it is issued to the reseller. After 30 days from invoice date: NO returns.

    Buy # Get # Free Promotions:
    RMA's will be accepted on a case by case basis.
    Certain promotions require the return of all units required to be eligible for the free unit, in addition to the promotional unit, to be returned.
    Most promotions will reflect the value of the free unit in the cost average of each individual unit eligible for the promo on the final invoice. If multiple quantities of the same product are required to achieve the value of a "free" or promotional unit, all products on the order must ship complete. Partial shipments of less than 10, an accumulative total across multiple p/o's, or shipments of one order to multiple destinations will not be acceptable.
    Defective/DOA units must follow normal procedure and RMA must be requested from the manufacturer only.

    Returns Issued:
    Returns on All Credit Card Purchases will be issued as dealer credit memo only MINUS credit card fees.
    Initial shipping charges are excluded from credit. All RMA Shipping, Duties, Taxes, Broker, & Custom fees, are the sole responsibilities of the dealer.