RMA & Returns
General Return Policies
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Contact: Jeff Hung
Phone: +886-3-5600-258 Email: [email protected]
Support Link: http://www.accusys.com.tw/Support/Warranty/
Contact: Sho Torii
Email: [email protected]
Support Link: https://www.azden.com/service-repairs/
Warranty: 2-Year Limited Warranty (Azden brand products), 10-Year Limited Warranty (Azden Ni-Go-Maru Series, SMX-15, SMX-30, SGM-3500, SGM-3500L)Contact: Customer Service
Phone: 631-420-1717 Email: [email protected], [email protected]
Support Link: https://www.bescor.com/shipping-returns
Warranty: 90 Days
Additional Information:
To insure proper handling of your return, all returns must be phoned in for an approval (631) 420-1717.
Shipping Costs are the responsibility of the customer. Shipping Costs are non-refundable.
Returned Merchandise is subject to a 15% Restocking Fee. Product must be Returned in factory condition.
Any returned Merchandise that is lost in transit is not Bescor's Responsibility. Customer must file a claim with the Carrier upon discovery of a problem. Int'l customers are responsible for shipping costs.Contact: Charles Green - RMA Coordinator
Phone: 408-954-0500 Email: [email protected], [email protected]
Directions: Request via email with [email protected].
Warranty: 1 Year or 3 years for select products such as Routers
Information Needed by Manufacturer: Serial Number, detailed description of the problem & full contact details
For ALL Defective BMD RMAs, resellers must receive an 1SVRA Number before requesting BMD RMA.Additional Information:
Blackmagic Design REQUIRES that all “End Users”, contact BMD Tech Support for all Defective claims, NOT the reseller.
Blackmagic Design does have an Advance Exchange Program, available to END USERS, only.
All Advanced Exchanges, for DEFECTIVE Product, are authorized & processed through Blackmagic Design and the end user. NOT 1SourceVideo & Reseller.
The Advance Exchange costs $25.00 which also includes a return shipping label, for the defective unit.Phone: +82-70-4347-4927 Email: [email protected]
Warranty: 2 years (Battery: 6 months)
Defective Unit Return Time Limit: 7 - 30 days (depends on quantity, product)Corning Defective Product Returns are handled by 1SourceVideo if within 30 days of shipment on our Account Portal. If this applies, please follow the below link to the Contact forms page and use the RMA - Defective Product topic.
Otherwise follow the alternative return process below.
Contact: Kelly Fry - Customer Care Department
Phone: 828-901-5000 Email: [email protected]
Directions: Request via email with Kelly at [email protected].
Defective Units Time Frame: Less than 30 days, the Reseller & 1SourceVideo should provide replacement, After 30 days, End User Should contact Corning.
Information Needed by Manufacturer: Where was the item purchased and when? Proof of Purchase, photo copy of receipt and bottom of box.
Warranty: 1 YearContact: Customer Service, Mic Grover - Tech Services, Eric Fiegehen - Director, Visualization & HPC Solutions
Phone: 775-888-1000 Email: [email protected], [email protected], [email protected]
Support Link: http://cubix.com/support/request/rma-request.php
Warranty: 1 Year
Defective Unit Time Frame: 30 Days less 90 Days (Unopened. Subject to 25% Restocking fee after 30 days)
Information Needed by Manufacturer: Model#, Reason for Return, Barcode#, Contact Info, Shipping Address
Additional Information:
Opened Xpander units are subject to a 25% - 50% Restocking fee. If an item arrives damaged, the end user must notify Cubix Customer service within' 24 hours of delivery. No returns accepted after 90 days.Contact: Mark Fulkerson
Phone: 800-637-8087 Ext. 161 Email: [email protected]
Directions: https://www.delkindevices.com/48-hour-replacement-guarantee/
Warranty: Limited Lifetime Warranty on Memory Cards, 5 Year warranty on ReadersContact: Ross Herewini
Phone: 61-2-8971-4791 Email: [email protected]
Support Link: https://www.e-films.com.au/shoppingcart/pages/Shipping-&-Returns.html
Warranty: 1 Year
Defective Unit Time Frame: 30 Days for a total Refund
Information Needed by Manufacturer: What are the exact symptoms, and exact messages from the camera.Contact: Theo Stals
Phone: 31-7-5657-2290 Email: [email protected]
Directions:
Send an email to [email protected]
Describe serial number, product name and problem.
Wait for an anwer form our Support.
In general: Return RMA units when you have a box ful of faulty products.
Never return products without an authorized RMA form.
Warranty: 2 Years
Defective Unit Time Frame: Depends on the products. If we have stock we send a replacement unit immediately.
Information Needed by Manufacturer: Serial number of the product and description of the problem.Contact: Pinar Gokalp
Phone: +9021-6418-1102 Email: [email protected]
Support Link: https://fortinge.com/contacts/
Warranty: 1 Year
Information Needed by Manufacturer: Purchase document showing serial numberContact: Gary Di Zenzo
Phone: 973-686-2406 Email: [email protected]
Support Link: https://www.fujifilm.com/us/en/business/optical-devices
Warranty:
- LA16X8BRM - One year parts and labor warranty
- XA20sX8.5B*** - Two year parts and labor warranty
- Accessories - Two year parts and labor warranty
Contact: Heesung Choi
Phone: 714-944-3264 Email: [email protected]
Warranty: 2 Years
Defective Unit Time Frame: 14 Days from the time of end-user purchasing.Contact: Maria Reimers
Phone: 631-240-7171 Email: [email protected]
Support Link: https://www.genustech.tv/Articles.asp?ID=83
Defective Unit Time Frame: 14 Days from the time of end-user purchasing.Contact: Jonathan Miller - Reseller/End-User contact, Robert Rutherford - RMA Dept Head, Trent Lorenz - Customer Support Manager
Phone: 310-773-4362 Email: [email protected]
Support Link: https://hivelighting.com/repair-form/
Warranty: 2 Years
Defective Unit Time Frame: 30 day return window, after 30 days repair and replacement available under 2 year limited warranty on parts and labor.
Information Needed by Manufacturer: Full description of defect. Full description of how product was being used when defect was discovered.Email: [email protected]
Support Link: https://juicebox.direct/support/
RMA Policy: For products found to be defective, the Reseller or End User will contact JucieBox, LLC directly for product repair or product replacement. 1SourceVideo defers reseller to contact JuiceBox, LLC directly through email or JuiceBox, LLC’s website. Defectives are shipped directly from reseller/end user to JuiceBox, LLC to be evaluated once RMA number is issued by Vendor. If approved, repaired units or brand-new units are sent to Reseller/End User directly from JuiceBox, LLC.Contact: Anne Bailey, Steffi Ewing
Phone: 562-283-4033 Email: [email protected], [email protected]
Support Link: https://kondorblue.com/pages/returns-rma-request-corporate
Warranty: Lifetime
Defective Unit Time Frame: LifetimeContact: Rob Powers
Email: [email protected]
Support Link: www.lightwave3d.com/contact/tech_support/
Additional Information: Software downloads only. Nothing to return. Please refer to the support section of Lightwave 3D's website.Contact: Andrew Siminoff - RMA
Phone: 888-466-1566 Email: [email protected], [email protected]
Support Link: https://litra.com/pages/support
Warranty: 1 Year
Information Needed by Manufacturer: Product, Date of Purchase, Problem with itemLumantek Defective Product Returns are handled by 1SourceVideo within our Account Portal.
Please follow the below link to the Contact forms page and use the RMA - Defective Product topic.Contact: Markus Gunn
Phone: 1-905-726-9106 Email: [email protected]
Support Link: https://www.magix.com/us/support/
Contact: Stephanie Quebedeaux - Returns Department, Ariel Aquino - Technical Support Dept.
Phone: 858-530-2511 Email: [email protected], [email protected]
Support Link: http://www.magma.com/supportportal
Warranty: 1 Year
Defective Unit Time Frame: 30 Days
Information Needed by Manufacturer: Serial #, Reason for Return, Contact Info, Shipping Address.Contact: Carmen Mann
Phone: 888-624-6432 Email: [email protected]Contact: Ryan Avery
Phone: 714-330-4966 Email: [email protected]
Warranty: 1 Year Parts and Labor
Information Needed by Manufacturer: Serial Number and receipt with date of purchaseContact: Thibaud Lepercq
Phone: 3-367-809-2854 Email: [email protected]
Support Link: https://www.middlethings.co/support/
Warranty: 1 Year
Defective Unit Time Frame: In case a product is defective, we offer a 12 months period warranty starting from the date of end-customer purchase, during which we bear the cost of the repair. Also, products damaged by misuse, mishandling, neglect, or environmental factors will not be refunded.
Information Needed by Manufacturer: Detailed summary of fault and how we can reproduce the issue. Detailed inventory of hardware used with Middle Things hardware.
- Detailed inventory of hardware firmware versions (Middle Things & other hardware such as cameras, etc..)
- Product Reference
- Product Serial Number
- Date of Purchase on End-User Invoice.I28
You have the right to return any goods within a 60-day period after delivery, however, goods returned to Middle Motion are subject to a restocking fee. A 5% restocking fee will apply to any unopened goods returned to Middle Motion. For goods that have been opened a 15% restocking fee will apply.Contact: Daniel Park
Phone: 1-626-790-5260 Email: [email protected]
Directions: If the product is defected, we will accept the product recalls.
Warranty: 1 Year
Information Needed by Manufacturer: Picture or videoContact: Todor Fay, Lynn Stone
Phone: 619-294-9406 Email: [email protected], [email protected]
Support Link: https://newbluefx.zendesk.com/hc/en-us
Warranty: 1 Year
Defective Unit Time Frame: In case a product is defective, we offer a 12 months period warranty starting from the date of end-customer purchase, during which we bear the cost of the repair. Also, products damaged by misuse, mishandling, neglect, or environmental factors will not be refunded.
Information Needed by Manufacturer: Detailed summary of fault and how we can reproduce the issue. Detailed inventory of hardware used with Middle Things hardware.
- Detailed inventory of hardware firmware versions (Middle Things & other hardware such as cameras, etc..)
- Product Reference
- Product Serial Number
- Date of Purchase on End-User Invoice.I28
You have the right to return any goods within a 60-day period after delivery, however, goods returned to Middle Motion are subject to a restocking fee. A 5% restocking fee will apply to any unopened goods returned to Middle Motion. For goods that have been opened a 15% restocking fee will apply.Contact: Joobin Song
Phone: 82-10-3406-4140 Email: [email protected]
Warranty: 1 Year
Defective Unit Time Frame: Within 3 working days after receiving the defective units
Information Needed by Manufacturer: Model, Serial Number, IssueContact: David Cox
Phone: 203-444-9985 Email: [email protected]
Directions: Contact David Cox via e-mail ([email protected]). Detail nature of product defect. If description of defect does not reflect product misuse, and if the defect cannot be corrected by shipment of replacement part, Mr. Cox will authorize return for repair or replacement. Shipping materials and shipping expense -- both inbound and outbound -- is the responsibility of the customer.
Warranty: (4) years on parts and labor from date of delivery to customer. Proof of delivery is required. In absence of verifiable date of delivery, the date of sale will apply.
Information Needed by Manufacturer: Paid invoice that includes date of shipment of product. Claim must detail nature of product defect. If description of defect does not reflect product misuse, and if the defect cannot be corrected by shipment of replacement part, OZEN will authorize return for repair or replacement. Shipping materials and shipping expense -- both inbound and outbound -- is the responsibility of the customer.Contact: Randy Enish
Phone: 267-671-2646 Email: [email protected]
Support Link: https://padcaster.com/pages/contact-us
Warranty: Lifetime Unconditional on all products if manufacturing defect or malfunction NOT for human error or normal wear and tear.
Information Needed by Manufacturer: Images and description and receipt / Order number / PO numberContact: Robert DeMoulin
Phone: 209-815-9718 Email: [email protected]
Support Link: https://www.prodad.com/Contacting-proDAD-29758,l-us.html
ProVideo Accessories Defective Product Returns are handled by 1SourceVideo within our Account Portal. Please follow the below link to the Contact forms page and use the RMA - Defective Product topic.
Contact: Reckeen Service
Email: [email protected]
Directions: To obtain warranty service, you must deliver the product, in either its original packaging or packaging affording an equal degree of protection. You cover all mail, delivery, transportation and insurance costs. It is your responsibility to backup any data, software or other materials you may have stored or preserved on your unit. It is likely that such data, software, or other materials will be lost or reformatted during service and RECKEEN will not be responsible for any such damage or loss. Reckeen warranty sticker must not be damaged or torn off because warranty doesn’t cover damage caused by unauthorized modifications and repairs.
Warranty: Our warranty doesn’t cover damage caused by accidents or unauthorized modifications, installing any other software and repairs, misuse, sand, grit or water. All other claims of any nature are not covered by this warranty. This Warranty is valid only in the country of purchase. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. RECKEEN shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product. except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Accessories ,such as the battery or the cable, are excluded from the warranty. These terms do not affect your statutory rights.Salrayworks Defective Product Returns are handled by 1SourceVideo within our Account Portal. Please follow the below link to the Contact forms page and use the RMA - Defective Product topic.
Phone: 919-267-3053 Email: [email protected]
Support Link: https://smallhd.com/pages/contact
Warranty: SmallHD electronic devices come with a one year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products.
- DP4 Warranty - 1 Year
- AC7 Warranty - 1 Year
- DP7 Warranty - 1 Year
- 500 series Warranty - 1 Year
- 700 series Warranty - 1 Year
- Warranty period begins on date of shipment
- Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.
- The customer shall be responsible for paying shipping charges required to return products to SmallHD for warranty repair. SmallHD shall pay for shipping of repaired products to the customer.
- Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty.
- Problems resulting from accidents, abuse, or misuse
- Problems resulting from electrical power source issues
- 3rd-party servicing not authorized by SmallHD
- Failure to follow product instructions
- Water damage
- Scratches to the body or panel that occur as part of normal use
Contact: Daniel Tapie
Phone: 702-330-3232 Email: [email protected]
Directions: Request via email with Daniel at [email protected].
Warranty: 1 year warranty on hardware, including dongles.
Defective Unit Time Frame: Must be returned within 5 Days of delivery if the customer is unhappy with a hardware product for a full refund.
Information Needed by Manufacturer: Must make sure when the product fails it is not a software issue.
Additional Information:
Return shipment is paid for by the person returning the product. Must be signed for upon delivery. 15% Restocking fee on any hardware returned.Dongles are exchanged, never repaired.Contact: Tadashi Yamaoda
Phone: 858-232-9948 Email: [email protected]
Directions: Request via email with Tadashi at [email protected].
Warranty: 1 Year
Information Needed by Manufacturer: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.Tangent Defective Product Returns are handled by 1SourceVideo within our Account Portal. Please follow the below link to the Contact forms page and use the RMA - Defective Product topic.
Tentacle Sync Defective Product Returns are handled by 1SourceVideo within our Account Portal. Please follow the below link to the Contact forms page and use the RMA - Defective Product topic.
Contact: Sonia Lopez
Email: [email protected]
Directions: Request via email with Sonia at [email protected].
Warranty: 1 Year parts and labor.
Information Needed by Manufacturer: Proof of purchase including item and date of purchase.Contact: Steve
Phone: +852-6043-3067 Email: [email protected]
Warranty: 3 Years.
Information Needed by Manufacturer: Photos. -
General
Return PoliciesAll UNOPENED Hardware Returns:
Unopened hardware may be returned up to 30 days from the date of invoice.
Unopened hardware returned 30-60 days post invoice date will incur a 10% restocking fee, 60 days and beyond – NO returns, NO exceptions.
A Dealer Credit Memo will be issued once the product has been returned and verified as unopened/unused. Any shipping and payment processing fees will be deducted from the total of the credit memo before it is issued to the reseller.OPENED Blackmagic Design Hardware:
Opened products may be returned up to 5 days from the date of invoice for credit only.
Products that are opened and are not defective must be returned within 5 days to receive a dealer credit. The credit will be less a 10% restocking fee, payment processing fees (credit card), and shipping charges.
After 5 days from invoice date: NO returns.OPENED Hardware Other Than Blackmagic Design:
No refund or credit will be given for opened product of any kind.
All other manufacturer products must be handled by the manufacturer DIRECTLY.
We will be happy to assist resellers with the manufacturer's contact information.Once an RMA request is approved the Reseller will be issued a Return Material Authorization (RMA) number with shipping instructions. 1SourceVideo must receive ALL RMA Products within TEN (10) days from the date the RMA number is issued. Do not ship any product without an Authorized RMA number clearly marked on the box. Any unauthorized returns will be refused or shipped back at the expense of the dealer.
Software
& Promotional
Return PoliciesSoftware Returns:
No returns or credit will be given for any software product of any kind.Memory Returns:
1SourceVideo to handle the DOA's and normal returns, products arrive in sealed cases. Only returns on unsealed merchandise accepted within 30 days of invoice. DOA must receive an RMA from the manufacturer before 1SV will approve the request form.Special Order Items & End of Life Items:
No RMA's, No Returns, No Exceptions.Black Friday / Cyber Monday and Holiday Bundles:
Black Friday / Cyber Monday bundles are not eligible to be sold separately (as individual components) and cannot be returned individually or if any component is opened or activated. An RMA may be requested.0-30 days from invoice date:
A Dealer Credit Memo will be issued once the product has been returned and verified as unopened/unused/ not activated*. Any shipping and payment processing fees will be deducted from the total of the credit memo before it is issued to the reseller. After 30 days from invoice date: NO returns.Buy # Get # Free Promotions:
RMA's will be accepted on a case by case basis.
Certain promotions require the return of all units required to be eligible for the free unit, in addition to the promotional unit, to be returned.
Most promotions will reflect the value of the free unit in the cost average of each individual unit eligible for the promo on the final invoice. If multiple quantities of the same product are required to achieve the value of a "free" or promotional unit, all products on the order must ship complete. Partial shipments of less than 10, an accumulative total across multiple p/o's, or shipments of one order to multiple destinations will not be acceptable.
Defective/DOA units must follow normal procedure and RMA must be requested from the manufacturer only.Returns Issued:
Returns on All Credit Card Purchases will be issued as dealer credit memo only MINUS credit card fees.
Initial shipping charges are excluded from credit. All RMA Shipping, Duties, Taxes, Broker, & Custom fees, are the sole responsibilities of the dealer.