How to
Place an Order

The best and easiest way to order from 1SourceVideo is to use our online catalog. Please log in to our website using your email address and password. Only authorized resellers may log in to the website and place orders. Please contact your 1SourceVideo Sales Representative if this information is needed.

Online Orders

Simply add each item to your online cart to build your order. Each product will default to display if the item is currently in stock or not in the NJ warehouse. If you have any questions regarding inventory, please feel free to contact your Sales Representative.

When the order is complete with the products you are looking for, click on the Proceed to Checkout Icon and continue through the checkout process. If you have any questions during the checkout process please click on the live chat icon in your bottom right corner to speak with a sales representative easily and directly.

When placing your order online it is required to indicate:

• P/O number
• Shipping account number if desired
• Owner of the Shipping account
• Any special payment information
• Any special requests
• Any promotional codes to be applied

Order Changes

With a valid user account, you are able to take advantage of these features upon log in. Each order placed online can be viewed within the account tab under “My Orders” and is updated during each stage of the shipment process. A tracking number will be available once the order is completed.

How to Cancel an Order

All cancellations must be submitted by online form found here. The date the order was submitted and the purchase order number must be indicated in the email. Cancellations must be submitted before the order cut off time, 4pm EST (for any orders shipping to EST and CST time zones) or 4 pm MST (for any orders shipping within MST and PST time zones). Any cancellations submitted after the cut off time are not guaranteed to be processed and any applicable shipping charges will be due.

How to Change an Order

All requests to make changes must be submitted by online form found here. Change requests must be submitted before the order cut off time, 4pm EST (for any orders shipping to EST and CST time zones) or 4 pm MST (for any orders shipping within MST and PST time zones). Any changes submitted after the cut off time will be processed the next business day if possible.

Shipping Options

All Drop Shipments must include the Phone Number of the recipient. Any fees associated with an incorrect address provided, will be charged to the reseller. If desired to ship on a third party account, please indicate the account number and the owner of the account. – We cannot accommodate drop ship requests on COD payment terms.

• Bill to address (if different from company address on the letterhead).
• UPS Method of shipment i.e. Next Day Air Early AM, Next Day Air, Next Day Air Saver, 2nd Day Air AM, 2nd Day Air, 3 Day Select or Ground. Any indication of “best way” will ship UPS ground if no requested date is noted.

If FedEx service is desired: A valid FedEx account number is required and must be noted on the purchase order with the level of service, i.e. FedEx Ground, International priority, etc.

Additional information required for first purchase order only:

• Resale certificate (to eliminate billing of sales tax) from State in which your business resides.
• Federal ID number.

Quotes

Shipping Quotes: (the order has not been submitted)

Quotes to determine the cost of shipping for a future or pending order can be obtained through the designated account representative for each reseller.

Proforma Invoices: (the order has been submitted)

Proforma Invoices will automatically be forwarded within 24 hours of receipt of an order with the following payment terms: Check, ACH, Intuit, or Wire transfer. The Proforma will include a shipping quote and a listing of all items on the order available to ship. Any Reseller may request a Proforma Invoice prior to the shipment of their order.

Special Requests/ Notes on file: If all orders submitted should always be processed within specific guidelines or preferences, i.e. always ships complete, always use specific account number, please advise your 1SourceVideo account representative to enter a note to your company’s account on file which will alert the order processing department for each new order.

Contacts (Order or Proforma Invoice)

• Regarding Order status, tracking information, etc: [email protected]
• Responding to PO confirmations: [email protected]
• Regarding a Proforma Invoice or payment: [email protected]
• Regarding inventory, shipping quotes and product release dates: [email protected]
• Regarding re-routing your order: [email protected]
• Regarding a received order/invoice or to obtain a new copy of any invoice: [email protected]