Place an Order
The best and easiest way to order from 1SourceVideo is to use our online catalog. Please log in to our website using your email address and password. Only authorized resellers may log in to the website and place orders. Please contact your 1SourceVideo Sales Representative if this information is needed.
Simply add each item to your online cart to build your order. Each product will default to display if the item is currently in stock or not in the NJ warehouse. If you have any questions regarding inventory, please feel free to contact your Sales Representative.
When the order is complete with the products you are looking for, click on the Proceed to Checkout Icon and continue through the checkout process. If you have any questions during the checkout process please click on the live chat icon in your bottom right corner to speak with a sales representative easily and directly.
When placing your order online it is required to indicate:
- P/O number
- Shipping account number if desired
- Owner of the Shipping account
- Any special payment information
- Any special requests
- Any promotional codes to be applied
With a valid user account, you are able to take advantage of these features upon log in. Each order placed online can be viewed within the account tab under “My Orders” and is updated during each stage of the shipment process. A tracking number will be available once the order is completed.
How to Cancel an Order
All cancellations must be submitted by online form found here. The date the order was submitted and the purchase order number must be indicated in the email. Cancellations must be submitted before the order cut off time, 4pm EST (for any orders shipping to EST and CST time zones) or 4 pm MST (for any orders shipping within MST and PST time zones). Any cancellations submitted after the cut off time are not guaranteed to be processed and any applicable shipping charges will be due.
How to Change an Order
All requests to make changes must be submitted by online form found here. Change requests must be submitted before the order cut off time, 4pm EST (for any orders shipping to EST and CST time zones) or 4 pm MST (for any orders shipping within MST and PST time zones). Any changes submitted after the cut off time will be processed the next business day if possible.
All Drop Shipments must include the Phone Number of the recipient. Any fees associated with an incorrect address provided, will be charged to the reseller. If desired to ship on a third party account, please indicate the account number and the owner of the account. – We cannot accommodate drop ship requests on COD payment terms.
- Bill to address (if different from company address on the letterhead).
- UPS Method of shipment i.e. Next Day Air Early AM, Next Day Air, Next Day Air Saver, 2nd Day Air AM, 2nd Day Air, 3 Day Select or Ground. Any indication of “best way” will ship UPS ground if no requested date is noted.
If FedEx service is desired: A valid FedEx account number is required and must be noted on the purchase order with the level of service, i.e. FedEx Ground, International priority, etc.
Additional information required for first purchase order only:
- Resale certificate (to eliminate billing of sales tax) from State in which your business resides.
- Federal ID number.