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Returns & Replacements

Once an RMA request is approved the Reseller will be issued a Return Material Authorization number with shipping instructions. 1SourceVideo must receive ALL RMA Product within TEN (10) days from date RMA number is issued. Do not ship any product without an Authorized RMA number clearly marked on the box. Any unauthorized returns will be refused or shipped back at the expense of the dealer.

1SourceVideo General Return Policies


Software & Promotional Return Policies

Note: Do not ship any product without an Authorized RMA number clearly marked on the box. Any unauthorized returns will be refused or shipped back at the expense of the dealer.

Defective Products

All defective products are to be returned directly to the manufacturer. Most manufacturers request that the customer speak with a Technical Support Representative to determine that the stated product is truly defective.

Once a product is deemed defective by the manufacturer, the manufacturer will issue the Customer/Dealer an RMA Number.

All shipments for defective product should be sent directly to the manufacturer.

ALL Defective Products

Must be issued an RMA Number from manufacturer ONLY.

Black Magic Design RMA Department - 408-954-0500 OPT#2

All others, please contact 1SourceVideo for the Manufacturers phone number.

Note: All return requests for Non Defective products are processed through the 1SourceVideo RMA department. If approved, a RMA number will be issued. Return shipments will not be accepted without an authorized RMA number.